FAQ

Shipping, turnaround times, product information, and more!

How long will it take for me to get my order?

  • We use ground shipping for US domestic only
  • Once an order is placed, fulfilling the order may take up to 7 calendar days depending on queueing and order volumes

Do you ship outside the US?

  • We currently ship US domestic ground shipping only (US territories, APO/FPO)

How is my order packaged?

  • Orders may come in padded mailers or corrugated boxes with protective. We do our best to secure the products in transit.
  • Most or all of the packaging is recyclable. Any plastic tape or plastic bubble wrap is not recyclable. To recycle paper packaging, remove any plastic, and curbside recycle. 

What ingredients are used in the polish?

  • Each polish is made using a 21-free suspension base. Any additional pigments and glitters have other ingredients depending what is used in the specific polish finish. 
    • The term "21-Free" indicates that it contains none of the following harmful ingredients: animal products, toluene, benzene, xylene, formaldehyde releasers, formaldehyde resin, phthalates, cyclic silicones, camphor, MEK, glycol ethers of series E, HQ, MEHQ, TPP, nonylphenol ethoxylated, tert-butyl hydroperoxide, chromium oxide greens, bismuth oxychloride, CMR substances, synthetic fragrance, or ethyl tosylamide.
  • Polish suspension bases and top coats contain some of the following ingredients:
    • Etocrylene
    • Acetyl Tributyl Citrate
    • Acrylates Copolymer
    • Adipic Acid/Neopentyl Glycol/Trimellitic Anhydride Copolymer
    • Benzophenone-1
    • Benzophenone-3
    • Butyl Acetate
    • Diacetone Alcohol
    • Diatomaceous Earth
    • Dimethicone
    • Dipropylene Glycol Dibenzoate
    • Ethyl Acetate
    • Hexanal
    • Isopropyl Alcohol
    • Lithothamnion Calcareum Extract
    • Mannitol
    • N-Butyl Alcohol
    • Nitrocellulose
    • Phosphoric Acid
    • Silica
    • Stearalkonium Bentonite
    • Styrene/Acrylates Copolymer
    • Tocopherol
    • Trimethylpentanediyl Dibenzoate
    • Trimethylsiloxysilicate
    • Violet #2
    • Zinc Sulfate

My polish is too thick. What kind of nail polish thinner works with Pixie Polishes?

  • Our suspension bases are compatible with nail polish thinner consisting of Butyl Acetate and Ethyl Acetate. This is the type of thinner that should be used to thin any of our products and only in moderation and test for viscosity after apply 1-2 drops.
  • Glitter polishes will have a thicker consistency to suspend the glitters evenly. Use caution and moderation in adding nail polish thinner as excessive thinning will lose the glitter suspension properties of the base, and the glitters will sink to the bottom of the bottle.

How do I contact customer with questions or problems?

  • The best way to reach us is through the Contact page on the website. You can select the topic of the contact submissions. If it is order related, please share your order number in the submission to get the quickest help and resolution.